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Free training sessions in Sydney - Register Now

Nelson Training Ltd (UK) - The Internal Customer - www.nelsontraining.co.ukUK training company Nelson Training Ltd is bringing its award winning comedy and drama based training to Australia. FREE 'taster' sessions will be held in the offices of the British Consulate-General in Sydney on 19 August. Registrants can attend any part of the day for topics that interest them, or stay for the entire day.

Nelson Training uses a variety of interactive methods, primarily harnessing the performing arts as its main learning vehicle. There is no embarrassing role playing by attendees - professional actors are employed. The training itself is comprised of interactive tailor-made sketches depicting typical problems and situations encountered by the delegates, who both design and direct the sketches.

Session times and topics

  • 9.15 - Arrival
  • 9.30 am to 11 am - Customer care – Handling complaints - Handling difficult customers
  • 11.15 am to 12.30 pm - Selling skills for everyone! Getting additional business from existing customers
  • 12.30 pm to 1.15 pm - Light refreshments
  • 1.45 pm to 2.45 pm - Absence management
  • 2.45 pm to 3.30 pm - Performance management

For more information and to Register by Friday 15 August - click here

2008 - May - advertise here
 Newsletter


2008 - Richard MorrisUKTI has new head in Australasia - UK Trade & Investment's (UKTI) new Director-General for Australasia, Richard Morris, has arrived in Sydney to take up his post in charge of the British Government's business development arm.

He will head up a team of nearly 50 specialists spread through posts in Australia, New Zealand and Fiji, supporting companies in the UK seeking to do business here, and also smoothing the way for local business investing in the UK.

Richard Morris, who is also Consul-General in New South Wales, took up his post in the British Consulate-General in Sydney at the end of July, after four years at the British Embassy in Mexico City. There, he was Deputy Head of Mission and Consul-General, and before that he was head of the Consular Assistance Group in the Foreign and Commonwealth Office.

He said: "It's great to be in Sydney and working on such an important commercial relationship. Two-way trade between the UK and Australia is worth around £10 billion and with NZ around £1.5 billion, and we have numerous investors in each other's countries. I'm delighted to be working with a professional team, focused on getting the best out of this for Australasian companies looking to grow their businesses into the UK, and British firms looking to work in this market." - Click here for more


Other News Highlights

2008 - July - Bruce DannPerth to Stavanger - UKTI seeks business - UK Trade & Investment's (UKTI) oil and gas expert in Australia, Bruce Dann, will be in Stavangar, Norway, in August to promote business opportunities Down Under to UK companies attending the ONS08 offshore conference.

ONS 2008 - Offshore Northern Seas conference and exhibition - is a major oil and gas industry gathering in the northern hemisphere. This year, it's expected to attract upwards of 35,000 visitors and more than 1600 delegates, including the OPEC secretary-General.

In Stavanger, Bruce Dann, who works out of the British Consulate-General in Perth, will target UK companies for business in Australia. Among them will be members of NOF Energy, which provides support to the energy sector, including businesses from the North East oil and gas supply chain - Click here for more

Click here for other news articles

Taylored Assessments Managing Director Wendy TaylorUK group takes first international step in OZ - Leading UK management company, Taylored Assessments, is ready to launch itself across the world, starting in Australia in August.

Strong sales in the UK of the Taylored Business Tools programme have given the Gosforth, Newcastle-based company the confidence to take its first global step.

Taylored is now set to work with Australian companies with its online diagnostic assessment tool, through an Australian partner, Melbourne-based Maggie Macdonald.

Managing Director Wendy Taylor said: "As a consultant myself, I recognised that there was a need to have a tool to assist in gathering information . . . ", and after two years of developing the Business Tools product, she said a global expansion programme was an important step for Taylored Assessments.

Business Tools is designed to assist consultants and HR professionals gather information, identify needs and provide tailored solutions on a range of business concerns.

It provides a structured online programme that can capture any form of data and chart the progress of every element of an organisation's performance, bringing the results together in a pre-designed report encompassing graphs and data - Click here for more

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UK Trade & Investment is the Government organisation that supports both companies in the UK trading internationally and overseas enterprises seeking to locate in the UK